Terms of Service

2.1 LoopHood Is a Technology Platform Only

2.2 User-Generated Content

All content on LoopHood is user-generated. LoopHood does not control, review, vet, or verify user content for accuracy. LoopHood expressly disclaims any responsibility for the accuracy or reliability of information provided by users.

2.3 No Employment Relationship

All service providers on LoopHood are independent contractors, NOT employees, agents, representatives, or affiliates of LoopHood.

Service providers and renters:

• Set their own rates, terms, and conditions
• Determine their own methods, schedules, and work practices
• Are responsible for their own income taxes and tax reporting
• Must maintain their own liability protection or insurance coverage
• Must obtain any required licenses, permits, certifications, or registrations
• Are solely responsible for their own actions and omissions

3.1 Voluntary Assumption of All Risks

3.2 High-Risk Activities

You acknowledge that certain activities facilitated through LoopHood involve heightened risks, including but not limited to:

• Childcare services: Risk of injury, illness, neglect, or abuse to children
• Pet care services: Risk of injury from animals, pet illness, or pet escape
• Elder care services: Risk of injury, medical emergencies, or neglect
• Vehicle rentals: Risk of accidents, injuries, or property damage
• Tool/equipment rentals: Risk of injury from improper use
• Home services: Risk of property damage, theft, or injury
• Product exchanges: Risk of receiving counterfeit, stolen, or dangerous items

YOU VOLUNTARILY ASSUME ALL RISKS ASSOCIATED WITH THESE HIGH-RISK ACTIVITIES.

4.1 You Agree to Indemnify LoopHood

You agree to indemnify, defend, and hold harmless LoopHood, its parent company, subsidiaries, affiliates, officers, directors, employees, agents, partners, licensors, and service providers (collectively, "LoopHood Parties") from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees and court costs) arising from or related to:

• Your use or misuse of the Platform
• Your violation of these Terms or any applicable law, regulation, or third-party rights
• Any Transaction you enter into with another user
• Any content, information, or material you post or transmit through the Platform
• Your conduct, whether online or offline, in connection with the Platform
• Any injury, harm, loss, or damage you cause to any person or property
• Any dispute you have with another user
• Your failure to obtain required licenses, permits, insurance, or comply with applicable laws
• Any claim that you misrepresented your credentials, qualifications, or identity
• Any claim arising from your provision of services, rental of items, or exchange of products

This indemnification obligation survives termination of your account and your use of the Platform.

5.1 No Liability for User Conduct

• The conduct of you or any other user, whether online or offline
• Any Transaction between users
• Any injury, illness, death, property damage, or loss arising from any Transaction
• Any information or content posted by users
• Any reliance on information provided by users
• Any background check results or verification badges
• Any failure by a user to perform as promised
• Any negligence, misconduct, fraud, or criminal activity by users
• Any disputes between users
• Your inability to use the Platform
• Any unauthorized access to your account or data
• Any errors, omissions, interruptions, or defects in the Platform

THIS LIMITATION APPLIES EVEN IF LOOPHOOD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

5.2 Maximum Liability

5.3 "AS IS" and "AS AVAILABLE"

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement
• Warranties that the Platform will be uninterrupted, error-free, secure, or virus-free
• Warranties about the accuracy, completeness, or reliability of content
• Warranties about user qualifications, credentials, or safety

6.1 User-to-User Disputes

Users are solely responsible for resolving disputes with each other. LoopHood is not obligated to mediate, arbitrate, or resolve disputes between users.

LoopHood may, at its sole discretion, provide tools or resources to facilitate dispute resolution, but is not required to do so and assumes no liability for the outcome of any dispute.

6.2 Claims Against LoopHood - Mandatory Arbitration

Any dispute, claim, or controversy between you and LoopHood arising from or relating to these Terms or the Platform shall be resolved by binding individual arbitration, except as provided below.

6.3 Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

7.1 Compliance with Laws

You are solely responsible for complying with all applicable federal, state, and local laws, regulations, ordinances, and industry standards, including but not limited to:

• Licensing requirements (contractor, childcare, cosmetology, massage, etc.)
• Tax obligations (income tax, sales tax, self-employment tax)
• Insurance requirements (liability, workers' compensation)
• Employment laws (if you hire helpers)
• Zoning and permit requirements
• Health and safety regulations
• Consumer protection laws
• Anti-discrimination laws
• Background check laws (if applicable)

LoopHood does not verify compliance and is not responsible for your violations.

7.2 Accurate Representations

You agree to:

• Provide accurate, complete, and truthful information in your profile and listings
• Not misrepresent your credentials, qualifications, licenses, or experience
• Update your information promptly if it changes
• Not post false, misleading, or deceptive content

7.3 Prohibited Conduct

You may not:

• Use the Platform for any illegal purpose
• Harass, threaten, intimidate, or harm other users
• Impersonate another person or entity
• Post spam, advertisements, or promotional content unrelated to legitimate listings
• Manipulate ratings or reviews
• Attempt to circumvent Platform fees or policies
• Use bots, scrapers, or automated tools
• Collect or harvest user data without permission
• Post content that violates intellectual property rights
• Engage in fraudulent or deceptive practices

10.1 Optional User-Funded Background Checks

LoopHood offers users the option to purchase background checks from Checkr, a third-party consumer reporting agency. Background checks are entirely optional and user-funded. You pay Checkr directly for the background check.

10.2 Limitations and Disclaimers

LoopHood disclaims all liability for any harm, loss, or damage arising from reliance on background check results or "Verified" badges.

10.3 Your Rights Under the Fair Credit Reporting Act (FCRA)

Background checks are subject to the Fair Credit Reporting Act. You have rights under the FCRA, including the right to:

• Dispute inaccurate information with Checkr
• Request a copy of your background check report
• Receive notice if adverse action is taken based on your background check

For more information, see the Background Check Disclosure.

11.1 Transaction Fees

LoopHood charges a transaction fee to facilitate secure payments and platform maintenance. Fees are split equally between both parties (Requester and Provider) unless one party chooses to cover the full amount.

11.2 Listing Fees

• First Listing: Free forever.
• Additional Listings: $0.30 per listing.
• Freecycle Listings: Always free.

11.3 Payment Processing Fees

In addition to LoopHood platform fees, transactions are subject to third-party payment processing fees (e.g., Stripe), typically 2.9% + $0.30 per transaction. These fees go directly to the payment processor, not LoopHood.

11.4 Fee Changes

Fees are subject to change. Current fees will always be displayed clearly before you confirm any transaction or listing.

11.5 Taxes on Barter and Exchanges

You acknowledge and agree that:

• We are required by law to track the 'Fair Market Value' of Goods/Services exchanged on the platform.
• If your total volume of sales, rentals, services, and barter exchanges exceeds applicable IRS reporting thresholds (e.g., $600), LoopHood will issue an IRS Form 1099-K.
• You are solely responsible for accurately reporting the value of your services/items for tax purposes.

12.1 No Cash Value

• Not Redeemable for Cash: Loops cannot be exchanged, redeemed, or cashed out for United States Dollars (USD) or any other fiat currency from LoopHood.
• No Property Rights: Users have no vested property right, title, or interest in Loops.
• Cancellation: LoopHood reserves the right to cancel, revoke, or expire Loops at any time, for any reason, with or without notice.
• Non-Transferable: Loops are non-transferable between accounts or to third parties outside the Platform's intended features (e.g., offering gratitude).

12.2 Taxes on $GOT (Gift of Thanks)

While Loops are virtual points, the $GOT (Gift of Thanks) feature involves real monetary transactions.

• Tax Reporting: If you receive $GOT payments, you acknowledge that these payments may be considered taxable income.
• Form 1099-K: LoopHood will issue IRS Form 1099-K to users who meet the reporting thresholds required by federal and state law (e.g., $600/year in gross volume).
• Your Responsibility: You are solely responsible for reporting all income and paying all applicable taxes to the IRS and state authorities.

13.1 Consent to Receive SMS

By choosing to verify your phone number on LoopHood, you consent to receive a one-time SMS message containing a verification code at the phone number you provide. This is a one-time, user-initiated message — not a subscription.

By providing your phone number, you represent that:

• You are the owner or authorized user of that phone number
• You consent to receive a verification SMS from LoopHood
• You understand that message and data rates may apply

13.2 Opt-Out and Limitations

You may opt out at any time by replying STOP. Opting out of SMS does not affect your LoopHood account, but your profile will not display a Phone Verified badge.

LoopHood is not responsible for delays or failures in SMS delivery caused by your mobile carrier, network conditions, or device settings.